I don't often gush about good experiences, but I recently had an issue with Spiceworks, which ended up being a configuration problem on my end. Not only did the Support Engineer help me with my issue but they also saw another configuration issue and made some recommendations on how to fix it. Additionally they told me about a bug in the software that I was not aware of that has been affecting the performance!
Also the support rep was able to do all of this and not make me feel like an idiot!
Had a problem. It was fixed. Also fixed two other issues I didn't know I had!